About us:
We are Gett. We solve the most complex, real-life problems of urban transportation; as a talented, dynamic and multi-faceted community, we are here to challenge the norms of the industry with our technology and move it into the future.
We set the bar high for ourselves and take pride in delivering frictionless products for all our customers.
We are the people you can rely on when you need to move with confidence, whether you are going places for yourself, for your business, as a traveller or driver or as a partner.
$ads={1}
We are very local. We integrate with the existing fabric of the places where we operate: we work hand-in-hand with the local taxis and fleets to provide the best possible service customers can get, where it matters the most.We serve people who move constantly and we’re one of the best for the most demanding customers: business travellers. That’s where we started, building the best platform for the challenging needs of businesses. And then for anyone’s everyday needs: for drivers who make it their living - every day, and beyond.
About the role:
We’re looking for top talent to join our family of global Getters. Defined by passion, driven by quality and excellence, our innovative team is steering ground travel into the future — and having fun while we do it.
The Customer Experience Agent acts as a liaison between Gett, its drivers, clients and passengers. Customer Experience is key to the delivery of our service commitments and is vital in your approach towards your duties. You are an integral part of the 24/7 customer service, drivers support and dispatch service. The role is entirely customer facing. Another part of your responsibility is the key to growing the business and developing a reputation for service excellence, and acting like a role model in both action and attitude.
Working pattern details:
- 11pm to 7am shift
- 5 out of 7 days a week, including weekends
- Predominantly working from home but you will be asked to visit the London office once a month
Responsibilities:
Whilst this is a customer service role, 70% of contact is with drivers who require technical assistance. Effectively managing customer contacts across various channels of communication, including telephone, e-mail, chat, and social.
- Achieving high levels of accuracy and quality of work, whilst challenging yourself to exceed targets
- Efficiently handling customer complaints with empathy, knowledge and understanding
- Completing customer booking requests in a friendly, professional, and timely manner
- Working positively across teams and departments to help solve customer queries
Requirements:
- 2+ years' of experience of working in a contact centre / customer service centre environment is a key requirement
- Previous customer service experience in travel or ground transportation would be an advantage
- Able to work well under pressure, showing resilience and good time management skills
- Ability to prioritise workload; being organised and efficient
- Excellent communication skills, both verbal and written
- Great attention to detail and a problem solver
Here's What You Gett:
25 days holiday a year + bank holidays + a day off in your birthday month + 2 volunteer days + 1 Wellbeing day per quarter - PLUS one extra Friday off every month!
Taxi Credit (obviously!)
£400 Home Working Environment Allowance
Pension Scheme
Private Medical Cover
Health related cash plan
✨Life Insurance
Employee Assistance Programme
️Discounted Gym membership
Come As You Are:
At Gett, we believe that you do your best work when you bring your whole self to work. And a diverse team is a strong team! Gett is therefore committed to creating an inclusive work environment and all employment is decided on the basis of qualifications, merit, fit and business need without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Please let us know if you have any accessibility requirements for your candidate journey with us. If a disability prevents you from applying online, please send your CV to: recruitment.uk@gett.com
